Join Our Remote Team At Abnormal Security Company !
At Abnormal Security Company, We’re Committed To Building A Diverse, Innovative, And Results-Driven Team—All From The Comfort Of Wherever You Are. As A Fully Remote Company, We Believe In The Power Of Flexible Work Arrangements And Are Passionate About Creating An Environment That Empowers You To Do Your Best Work. We’re Looking For Talented And Motivated Individuals Who Thrive In A Remote Setting And Are Excited To Contribute To Our Mission . If You’re Ready To Make An Impact And Be Part Of A Dynamic, Growing Team, We Want To Hear From You!
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Why Remote ?
- Flexibility and Work-Life Balance
Control over Schedule: Remote work allows employees to set their own hours (in some cases), making it easier to balance personal responsibilities with work tasks.
Reduced Commute Stress: Without the need to commute, employees save time and reduce stress, leading to a better overall work-life balance. This also contributes to greater job satisfaction.
Ability to Manage Personal Life: Remote work enables employees to attend to personal matters like doctor’s appointments, family events, or household tasks without needing to take time off.
- Increased Productivity
Fewer Distractions: Many remote workers report fewer interruptions and distractions compared to working in a traditional office. This can lead to higher productivity levels.
Personalized Work Environment: Employees can set up their home offices to match their ideal working conditions, whether it’s quiet, comfortable, or with specific tools and technologies that help them work better.
Focused Work Time: Remote work often allows for more uninterrupted time to focus on tasks, leading to better efficiency and faster completion of work.
- Cost Savings
No Commute Expenses: Employees save money on transportation costs, including fuel, public transit fares, parking, and vehicle maintenance.
Reduced Work Attire Costs: Remote work often eliminates the need for a professional wardrobe, saving employees money on clothing and dry cleaning.
Lunch and Coffee Savings: Remote workers typically save money by preparing meals at home instead of eating out for lunch or purchasing coffee daily.
- Health and Well-Being
Improved Mental Health: Remote work can reduce stress and improve mental health by providing employees with a more comfortable and relaxed working environment. It also allows for more opportunities to take breaks or engage in physical activities throughout the day.
More Time for Exercise: Without a commute or rigid office hours, employees may have more time to exercise, which contributes to better physical health.
Customized Work Environment: Employees can create a workspace that suits their personal preferences, whether it's a quiet room, standing desk, or access to natural light.
- Access to a Global Talent Pool
Hiring Flexibility: For employers, remote work enables access to a global pool of talent, which can help attract top talent regardless of geographic location.
Diverse Workforce: Remote work allows for more diverse teams, as it opens up opportunities for individuals from different backgrounds, cultures, and countries to contribute to the organization.
- Environmental Impact
Reduced Carbon Footprint: With fewer employees commuting to work, there is a reduction in the overall carbon footprint, helping contribute to sustainability efforts. Fewer cars on the road lead to lower emissions and less pollution.
Less Office Waste: Working remotely means less paper waste, fewer office supplies needed, and reduced energy consumption in the workplace (like heating, lighting, and cooling offices).
- Increased Autonomy and Job Satisfaction
Greater Trust: Many remote workers report feeling trusted by their employers to manage their own time, leading to higher levels of job satisfaction.
Enhanced Focus and Independence: Remote workers often have more control over their work methods and environment, fostering a sense of autonomy that can lead to higher job satisfaction.
Personalized Work Style: Remote work allows employees to develop their own routines and work styles, helping them stay motivated and engaged.
- Better for Family Life
More Time with Family: Remote work enables employees to spend more time with their children or family, making it easier to manage family obligations and enjoy quality time.
Caregiver Flexibility: For employees who are caregivers, remote work offers the flexibility needed to care for children, elderly parents, or other family members, without compromising their professional responsibilities.
- Reduced Office Space Costs for Employers
Cost Savings on Office Space: Employers can reduce overhead costs, such as renting office space, maintaining facilities, and buying office supplies. These savings can be redirected to other business priorities.
Opportunity for Hybrid or Flexible Office Models: Companies can embrace hybrid or flexible office models where employees come to the office on certain days, reducing the need for large office spaces and allowing them to optimize resources.
- Enhanced Focus on Results
Outcome-Based Performance: Remote work shifts the focus from how many hours employees work to the results they deliver. This can encourage productivity and innovation, as employees are empowered to find their own best ways of working.
More Direct Communication: Remote teams often rely more on clear, concise communication through tools like Slack, email, or video conferencing, which can promote better work processes and reduce unnecessary meetings.
- Reduced Turnover and Increased Retention
Better Employee Retention: Offering remote work as an option can improve employee retention, as many employees prefer the flexibility and autonomy that remote work provides. This can lead to long-term loyalty and reduced turnover rates for employers.
Attraction of Top Talent: Companies offering remote work options often attract top talent who value flexibility, work-life balance, and autonomy in their job search.
Available Remote Vacancies At Abnormal Security Company:
Customer Success Manager, Mid-Market
As a CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.
Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.
What you will do
- Value Realization:
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
- Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.
- Product Knowledge:
- Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
- Educate customers on the most relevant features and functionality related to their specific requirements.
- Relationship Building:
- Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
- With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
- Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience.
- Account Success Planning:
- Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
- Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics).
- Proactively monitor customer health to reach out to customers before risks or issues
- escalate and identify remediation options.
- Cross Functional Collaboration:
- Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.
- Triage and Risk Mitigation:
- Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
- Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.
Must Haves
- 2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment
- Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
- Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
- Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
- Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
- Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
- Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
- Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
- Previous experience with Internet and networking technologies and products, including email security products
- Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
- Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required
How To Join Our Team:
Ready To Join A Team That Values Creativity And Results? We’d Love To Hear From You!
But First You Need To Go To Our Recruitment Website, And Fill Out The Required Information
Our Recruitment Website : Abnormal Security Company Careers
General Information About The Recruitment Advertisement:
• Posted Date: 8/12/2024
• Location: Remote (Anywhere)
• Required Nationalities: All Nationalities
• Jobs Type: [Full-Time/Part-Time/Contract]
• Applying Deadline: As Mentioned Per The Job Description
Important Notices:
- Please Note That All The Previous Vacancies Are Remote Unless It Says Otherwise In The Job Description
- Please Apply During The Application Period Announced In The Job Description.
- In Case Of An Error Or Problem In The Displayed Jobs Feel Free To Inform Us About It
Here Are Some Tips To For Job Seekers :
- Create A Strong Resume That Highlights Your Skills And Experience.
- Prepare A Brief Cover Letter Explaining Why You Want To Work For The Company.
- Research The Company Before Applying For The Job.
- Make Sure To Present Yourself Well In The Job Interview.
- Make Sure That You Are Leaving A Strong Impression.
- With So Many Career Opportunities Available, The Chances Of Finding A Suitable Remote Job Are Great.