Join Our Remote Team At Verizon Company !
At Verizon Company, We’re Committed To Building A Diverse, Innovative, And Results-Driven Team—All From The Comfort Of Wherever You Are. As A Fully Remote Company, We Believe In The Power Of Flexible Work Arrangements And Are Passionate About Creating An Environment That Empowers You To Do Your Best Work. We’re Looking For Talented And Motivated Individuals Who Thrive In A Remote Setting And Are Excited To Contribute To Our Mission . If You’re Ready To Make An Impact And Be Part Of A Dynamic, Growing Team, We Want To Hear From You!
↔
About Verizon Company:
Working at Verizon can offer a range of experiences depending on your role, location, and career level, but generally, Verizon is known for being a reputable telecommunications company with a variety of career opportunities. Here’s a general overview of what working at Verizon is like:
1. Company Culture
Inclusive & Diverse: Verizon promotes an inclusive work environment with a strong focus on diversity. It has multiple employee resource groups (ERGs) and initiatives aimed at ensuring that everyone feels supported.
Work-Life Balance: The company is often praised for its efforts to maintain work-life balance, especially in corporate roles. Flexibility and remote work options may be available depending on the position.
Focus on Innovation: Verizon is a tech-driven company that values innovation. Employees working in tech roles often have opportunities to work on cutting-edge projects in areas like 5G, cloud computing, and IoT (Internet of Things).
2. Compensation and Benefits
Competitive Salary: Verizon offers competitive pay, especially for employees in technical, sales, and leadership roles. Salaries can vary depending on the position, experience, and location.
Benefits Package: Verizon provides a comprehensive benefits package that typically includes health, dental, and vision insurance, 401(k) with matching, paid time off (PTO), and parental leave. Employees also have access to wellness programs and discounts on Verizon products and services.
Stock Options and Bonuses: Some employees may be eligible for stock options or performance-based bonuses, particularly in higher-level or technical positions.
3. Career Growth and Development
Training and Development: Verizon invests in employee development, offering various training programs, leadership development initiatives, and a tuition assistance program to help employees further their education.
Career Advancement: The company often promotes from within and encourages internal mobility. Employees are encouraged to explore different roles within the company if they are looking to grow in new directions.
Leadership Opportunities: Verizon offers various programs aimed at developing future leaders, and employees may find opportunities to move into management roles if they demonstrate strong leadership potential.
4. Work Environment
Office and Remote Work: Verizon has both physical office locations and remote work options, especially for corporate roles. For customer service or retail positions, employees generally work in-store or call center settings.
Customer-Focused: In customer service and retail, employees often have direct interaction with customers, which can be both rewarding and challenging. Verizon emphasizes strong customer service and expects employees to be knowledgeable about products and services.
Tech Roles: For those in engineering, IT, or data science, Verizon offers opportunities to work with cutting-edge technology, with a focus on 5G, network infrastructure, AI, and machine learning.
5. Job Roles
Retail and Sales: Retail positions involve selling Verizon products and services, with a strong emphasis on customer satisfaction and meeting sales goals. Sales roles often include commission-based earnings.
Customer Service: Call center roles require problem-solving skills and the ability to handle high volumes of customer inquiries. Verizon values strong communication skills and a helpful attitude in these positions.
Tech and Engineering: Positions in network engineering, IT, software development, and data analytics are highly sought after and typically come with opportunities for professional growth and innovation.
Corporate: Verizon has a wide range of corporate roles across finance, HR, marketing, legal, and operations. These roles typically offer competitive pay and opportunities for growth within the company.
6. Challenges
Sales Pressure: In retail and sales roles, there can be pressure to meet sales targets and customer satisfaction metrics. Some employees find the high expectations challenging, but others thrive in this environment.
Workload in High-Demand Periods: In certain periods, especially during product launches or service disruptions, employees may face an increased workload or longer hours.
Company Size: As a large corporation, some employees report that navigating through Verizon's internal structure can sometimes feel like a challenge. Bureaucracy and complex decision-making processes may slow down certain initiatives.
7. Overall Reputation
Verizon is often considered one of the top companies in the telecommunications industry, and it has a strong reputation for its commitment to technology, innovation, and employee development.
The company’s compensation and benefits package is considered competitive, especially in the tech and customer service sectors.
Verizon also scores well in areas like diversity, corporate social responsibility, and employee satisfaction.
Available Remote Vacancies At Verizon Company:
1. Coordinator-BGCO Customer Service
The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients.
With every call, you’ll have the opportunity to support our customers with innovative technology, products, and services. Your role will be to work with our business and government customers over the phone to answer their questions and see how you can help solve their business challenges. Now it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience all while working remotely from the convenience of your home office.
The primary responsibilities associated with this position include:
- Growing our business within existing accounts.
- Building customer relationships, earning their loyalty and trust.
- Asking questions, listening intently, and identifying what the customer really needs.
- Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns.
- Selling the value of Verizon solutions and increasing company revenue.
- Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
- Delivering efficient customer support on large accounts using web-based tools.
Where you’ll be working...
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It’s important to have a private workspace free of distractions to set you up for success.
To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location.
You’ll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
2. Technician-Business/Government
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at V
Your responsibilities will include, but are not limited to:
- Responsible for the remote installation and maintenance of customer and network telecommunications circuits.
- Performs remote testing and provisioning, and coordinates with various internal and external organizations, to provide quality products and services to Verizon Business customers.
- Administers the installation and maintenance process in accordance with published guidelines and procedures.
- Performs complex testing on DS0/DS1/DS3 circuits/equipment, to support both installation and maintenance activities. Ability to access network equipment to include both DXC’s, switches, and transport equipment, and utilize remote test systems.
- Performs complex provisioning functions on DS0/DS1/DS3 circuits/equipment, to support both installation and maintenance activities. The ability to access network equipment to include DXC’s, switches, and transport equipment and utilize remote test systems.
- Updates and statuses source systems to provide accurate progress and timelines related to installation and maintenance activities.
- Serving as a point of contact for internal and external customers, answering incoming phone calls, responding to escalations and documenting the incidents.
- Collaborates with field operations personnel to complete physical work that is needed in support of installation and maintenance activities.
- Reading and interpreting engineering plans and vendor specifications and interacting with the Engineering group.
- Exercises independent judgment and manages the escalation process as required, in support of installation and maintenance activities.
- May be required to perform additional duties and tasks as required by the Company.
- Meeting safety-related requirements including but not limited to those standards of safety imposed by OSHA, state agencies, manufacturers and/or the Company.
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
What we’re looking for…
You know telecommunications and are anxious to put your passion for technology, knowledge, and skills to work on Verizon’s network. You like to be busy and well-organized to stay on top of things. You know that the whole team needs to work together to win—and you take pride in a job well done.
3. Senior Engineer Specialist - Network Operations
What you’ll be doing...
- Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. As a Senior Engineer, you will provide technical expertise on a critical role involving network transformation, network outages, service issues, network optimization, and maintenance. You will be responsible for providing support to keep things running smoothly and change the way that our customers live, work, and play. We are a 24x7 highly visible Operations environment that performs troubleshooting, configuration changes, drive issues to resolution, and related functions.
- Monitoring the network systems and applications to ensure overall system availability and performance.
- Complying with company- and industry-wide standard directives to maintain network performance and enhance efficiency.
- Providing expert-level optimization, troubleshooting, and maintenance support of network equipment, finding ways to make it even better.
- Partnering with all key stakeholders to ensure new features and\or fixes are swiftly rolled out with no negative impact to customers or system performance.
- Leveraging automation to eliminate manual processes and providing near real-time visibility into system health and performance.
- Review/validate details and work scope for various VoIP order types.
- Perform pre-install testing, resolve any issues that could impact service or delay the targeted due date.
- Process telephone number ports and new telephone number activations via applicable systems.
- Perform call traces to verify end-to-end call routing... troubleshoot and resolve issues as necessary.
- Drive escalations with the appropriate internal/external teams for resolution.
What we’re looking for...
- You’re tech savvy and well-versed in all things telecommunications. Working independently suits you well. You’re also thorough, vigilant, and on top of the details - someone people count on to solve problems and to make sure they don’t happen in the first place. You are energized by the challenge of working through difficult situations and finding positive outcomes.
- You’ll need to have:
- Associate’s degree or two or more years of relevant work experience.
- Skilled in overall telecommunications support, particularly Voice over IP (VoIP).
- Thorough understanding of Session Initiation Protocol (SIP).
- Strong customer service/vendor management experience.
- Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end.
- Knowledge to interpret network design documents.
- Willingness to work rotating shifts including weekends and holidays.
- Ability to obtain a government security clearance.
4. Federal Account Services Supervisor
In this vital role, you will manage a team of associates in the federal business office with the goal of ensuring optimal productivity and a strong focus on delivering an outstanding customer experience. This would include working with internal departments and/or external customers where applicable and helping the team meet or exceed organizational objectives and priorities.
You will be responsible for successfully leading and coaching a high performing team and creating an inclusive environment where employees want to come to work. You will provide effective two-way communication to help facilitate and motivate our culture into a competitive advantage. You recognize and recommend operational improvements and monitor performance of team members and partners with employees to coach and develop to improve performance. In this role, you'll partner with sales, service delivery, and project management providing insight and feedback regarding policy and procedure as well as support in addressing issues that may require further escalation. Provide leadership and direction on recommendations to management for appropriate actions to be taken.
In this role you will:
- Build long-term team relationships by facilitating ongoing team meetings & coaching
- Drive culture & communication, by delivering leadership, HR, and management messages and initiative details
- Evaluate performance by completing quality observations
- Support customer escalations
- Manage absenteeism and support general call-outs
- Ensure completion of assigned training for yourself and the team
- Provide peer supervisor support by ensuring consistent coverage (vacation, sick)
- Demonstrate ability to be resourceful in identifying and resolving customer concerns using online resources, training materials, and other available tools
- Efficiently and effectively manage time and resources for yourself and the team
- Manage work environment within company guidelines to protect and secure company/customer information
Where you'll be working...
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and trainings. The only viable location for this position is the Silver Spring, Maryland metro area.
5. Consultant-Instructional Design
What you’ll be doing...
- As a Consultant of Instructional Design, you will be part of the Global Learning & Development (GL&D) team supporting Verizon Business Group. You will be responsible for partnering with leadership and internal client group stakeholders to create effective learning solutions that solve business problems and enable Verizon’s success. You will own project management, strategic architecture, and effectiveness of those learning solutions, and are responsible for analysis, design, development, and implementation. You will efficiently collaborate with GL&D and client group colleagues to accomplish these goals.
- Creating engaging and effective learning experiences that put the learners first and achieve the goals of the business.
- Developing solutions for multiple client audience groups, without always having expertise in those areas, by working with stakeholders and SMEs.
- Serving as a project manager for urgent, high-impact, and/or complex end-to-end learning projects creating an overall project timeline and schedule, creating a detailed work plan, and defining learning objectives.
- Developing a review schedule (with SMEs and stakeholders ) and incorporate feedback and/or provide guidance to the Super Team on required content revisions
- Creating high-quality client presentations.
- Providing regular updates on progress and results achieved.
- Owning project management responsibilities.
- Maintaining relationships with key program stakeholders to ensure that training programs are addressing the most pressing business priorities and satisfying learning objectives
- Balancing workload, setting priorities for others, and overcoming challenges to ensure delivery on time.
- Researching and championing best-in-class learning trends for innovative learning solutions.
- Using data to evaluate program efficiency and continuously improve our approach.
- Partnering with delivery teams to prepare, plan, and coordinate the execution of programs.
- In this remote role, you'll work from home with occasional in-person training and meetings. You may sit anywhere in the continental US.
What we’re looking for...
You are energized by discovering the best new learning approaches and applying them to create engaging learning programs. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from managing projects to meet key learning objectives and then seeing the impact of strong learning programs on the performance of the business
6. Customer Experience Champion II
What you’ll be doing…
- As a champion within the Customer Experience (CX) team, you’ll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency and quality in your day-to-day activities.
- Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries.
- Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to Verizon.
- Embrace the Service Plus mindset by resolving customer concern and future concerns.
- Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
- Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
- Serving as a brand ambassador and advocate for customers newly joined to Verizon, throughout every contact and highlighting all that Verizon has to offer through our products and services.
- Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
- After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.
Where you’ll be working…
You'll work from home in this remote role, with occasional in-person training and meetings.
To be eligible for this position, your home must be in Florida and within a reasonable commute to the Verizon hub location specified on this job posting. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. (For example, you'll be required to attend some in-person training and onsite call-taking during initial training/transition, followed by periodic in-person meetings and events throughout the year.)
7. Customer Service Loyalty Champion II
What you’ll be doing...
- As a champion on the Loyalty team, you’ll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities.
- Handling and resolving escalated customer concerns that have varying levels of complexity.
- Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to Verizon.
- Embrace the Service Plus mindset by resolving customer concerns and future concerns.
- Growing the business, which includes completing a full end-to-end account analysis.
- Execute targeted loyalty and retention strategies for high-value and at-risk customers.
- Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
- Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue.
- Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that Verizon has to offer through our products and services.
- Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness.
- After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts.
Where you’ll be working…
You'll work from home in this remote role, with occasional in-person training and meetings.
To be eligible for this position, you must be within a reasonable commute to the hub location in Florida. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. (For example, you'll be required to attend some in-person training and onsite call-taking during initial training/transition, followed by periodic in-person meetings and events throughout the year.)
How To Join Our Team:
Ready To Join A Team That Values Creativity And Results? We’d Love To Hear From You!
But First You Need To Go To Our Recruitment Website, And Fill Out The Required Information
Our Recruitment Website : Verizon Company Careers
General Information About The Recruitment Advertisement:
• Posted Date: 21/12/2024
• Location: Remote (Anywhere)
• Required Nationalities: All Nationalities
• Jobs Type: [Full-Time/Part-Time/Contract]
• Applying Deadline: As Mentioned Per The Job Description
Why Remote ?
- Flexibility and Work-Life Balance
Control over Schedule: Remote work allows employees to set their own hours (in some cases), making it easier to balance personal responsibilities with work tasks.
Reduced Commute Stress: Without the need to commute, employees save time and reduce stress, leading to a better overall work-life balance. This also contributes to greater job satisfaction.
Ability to Manage Personal Life: Remote work enables employees to attend to personal matters like doctor’s appointments, family events, or household tasks without needing to take time off.
- Increased Productivity
Fewer Distractions: Many remote workers report fewer interruptions and distractions compared to working in a traditional office. This can lead to higher productivity levels.
Personalized Work Environment: Employees can set up their home offices to match their ideal working conditions, whether it’s quiet, comfortable, or with specific tools and technologies that help them work better.
Focused Work Time: Remote work often allows for more uninterrupted time to focus on tasks, leading to better efficiency and faster completion of work.
- Cost Savings
No Commute Expenses: Employees save money on transportation costs, including fuel, public transit fares, parking, and vehicle maintenance.
Reduced Work Attire Costs: Remote work often eliminates the need for a professional wardrobe, saving employees money on clothing and dry cleaning.
Lunch and Coffee Savings: Remote workers typically save money by preparing meals at home instead of eating out for lunch or purchasing coffee daily.
- Health and Well-Being
Improved Mental Health: Remote work can reduce stress and improve mental health by providing employees with a more comfortable and relaxed working environment. It also allows for more opportunities to take breaks or engage in physical activities throughout the day.
More Time for Exercise: Without a commute or rigid office hours, employees may have more time to exercise, which contributes to better physical health.
Customized Work Environment: Employees can create a workspace that suits their personal preferences, whether it's a quiet room, standing desk, or access to natural light.
- Access to a Global Talent Pool
Hiring Flexibility: For employers, remote work enables access to a global pool of talent, which can help attract top talent regardless of geographic location.
Diverse Workforce: Remote work allows for more diverse teams, as it opens up opportunities for individuals from different backgrounds, cultures, and countries to contribute to the organization.
- Environmental Impact
Reduced Carbon Footprint: With fewer employees commuting to work, there is a reduction in the overall carbon footprint, helping contribute to sustainability efforts. Fewer cars on the road lead to lower emissions and less pollution.
Less Office Waste: Working remotely means less paper waste, fewer office supplies needed, and reduced energy consumption in the workplace (like heating, lighting, and cooling offices).
- Increased Autonomy and Job Satisfaction
Greater Trust: Many remote workers report feeling trusted by their employers to manage their own time, leading to higher levels of job satisfaction.
Enhanced Focus and Independence: Remote workers often have more control over their work methods and environment, fostering a sense of autonomy that can lead to higher job satisfaction.
Personalized Work Style: Remote work allows employees to develop their own routines and work styles, helping them stay motivated and engaged.
- Better for Family Life
More Time with Family: Remote work enables employees to spend more time with their children or family, making it easier to manage family obligations and enjoy quality time.
Caregiver Flexibility: For employees who are caregivers, remote work offers the flexibility needed to care for children, elderly parents, or other family members, without compromising their professional responsibilities.
- Reduced Office Space Costs for Employers
Cost Savings on Office Space: Employers can reduce overhead costs, such as renting office space, maintaining facilities, and buying office supplies. These savings can be redirected to other business priorities.
Opportunity for Hybrid or Flexible Office Models: Companies can embrace hybrid or flexible office models where employees come to the office on certain days, reducing the need for large office spaces and allowing them to optimize resources.
- Enhanced Focus on Results
Outcome-Based Performance: Remote work shifts the focus from how many hours employees work to the results they deliver. This can encourage productivity and innovation, as employees are empowered to find their own best ways of working.
More Direct Communication: Remote teams often rely more on clear, concise communication through tools like Slack, email, or video conferencing, which can promote better work processes and reduce unnecessary meetings.
- Reduced Turnover and Increased Retention
Better Employee Retention: Offering remote work as an option can improve employee retention, as many employees prefer the flexibility and autonomy that remote work provides. This can lead to long-term loyalty and reduced turnover rates for employers.
Attraction of Top Talent: Companies offering remote work options often attract top talent who value flexibility, work-life balance, and autonomy in their job search.
Important Notices:
- Please Note That All The Previous Vacancies Are Remote Unless It Says Otherwise In The Job Description
- Please Apply During The Application Period Announced In The Job Description.
- In Case Of An Error Or Problem In The Displayed Jobs Feel Free To Inform Us About It
Here Are Some Tips To For Job Seekers :
- Create A Strong Resume That Highlights Your Skills And Experience.
- Prepare A Brief Cover Letter Explaining Why You Want To Work For The Company.
- Research The Company Before Applying For The Job.
- Make Sure To Present Yourself Well In The Job Interview.
- Make Sure That You Are Leaving A Strong Impression.
- With So Many Career Opportunities Available, The Chances Of Finding A Suitable Remote Job Are Great.