5 Remote Work Announcement – Job Vacancies
Job Required at Bluewave New Energy Technology
About the Company
Bluewave New Energy Technology is a leading energy solutions provider in Nigeria, specializing in renewable energy, innovative technologies, and sustainable energy solutions. The company emphasizes employee development, teamwork, and fostering innovation, while maintaining high standards of customer satisfaction.
1. Call Centre Officer
Location: Nigeria (On-site)
Responsibilities:
Handle inbound customer calls and respond to inquiries regarding products, services, and billing.
Maintain accurate records of customer interactions in CRM systems.
Provide solutions to customer complaints and escalate unresolved issues to supervisors.
Ensure timely follow-ups with clients and maintain customer satisfaction standards.
Support sales teams by providing information about promotions and assisting with order placements.
Participate in training sessions to improve product knowledge and communication skills.
Requirements:
Excellent verbal and written communication skills in English.
Strong problem-solving and interpersonal abilities.
Previous experience in a call center or customer service environment is preferred.
Familiarity with call center software and CRM tools is a plus.
Ability to work in a fast-paced and target-driven environment.
2. HR Recruitment Specialist
Location: Nigeria (On-site)
Responsibilities:
Manage the full recruitment cycle: job posting, candidate sourcing, screening, and interviews.
Develop recruitment strategies to attract high-quality talent aligned with company goals.
Coordinate onboarding processes and ensure new hires have the necessary training and documentation.
Maintain employee records and HR databases accurately.
Collaborate with department managers to identify staffing needs and workforce planning.
Conduct exit interviews and provide feedback for continuous improvement.
Requirements:
Bachelor’s degree in Human Resources, Business Administration, or related field.
Proven experience in recruitment or talent acquisition.
Strong organizational, communication, and negotiation skills.
Ability to maintain confidentiality and handle sensitive HR matters professionally.
Familiarity with HR software and digital recruitment platforms is preferred.
3. Call Center & Sales Support Supervisor
Location: Nigeria (On-site)
Responsibilities:
Supervise a team of call center agents and sales support staff, ensuring KPIs are met.
Provide coaching, mentoring, and performance feedback to team members.
Handle escalated customer complaints and complex queries efficiently.
Coordinate with sales and marketing teams to support campaigns and initiatives.
Prepare reports on team performance, customer interactions, and sales metrics.
Implement process improvements to enhance team productivity and customer experience.
Requirements:
Previous experience in a supervisory role within a call center or sales support team.
Excellent leadership, coaching, and conflict-resolution skills.
Strong analytical and reporting capabilities.
Ability to motivate and manage a diverse team effectively.
Knowledge of call center management tools and CRM systems is preferred.
4. Business Development Officer
Location: Nigeria (On-site)
Responsibilities:
Identify new business opportunities and maintain strong relationships with clients.
Conduct market research and analysis to understand trends and competitor strategies.
Prepare proposals, presentations, and business reports for clients and management.
Collaborate with sales and marketing teams to develop strategic initiatives.
Participate in client meetings, negotiate contracts, and close business deals.
Support revenue growth targets and monitor performance against KPIs.
Requirements:
Bachelor’s degree in Business Administration, Marketing, or related field.
Strong interpersonal, negotiation, and presentation skills.
Proven experience in business development or sales, preferably in the energy or technology sector.
Ability to analyze market data and make strategic recommendations.
Self-motivated, results-driven, and able to work independently.
5. Product Trainer
Location: Nigeria (On-site)
Responsibilities:
Develop and deliver training programs for employees and clients on company products and services.
Create instructional materials, guides, and training manuals.
Conduct workshops, webinars, and hands-on training sessions.
Evaluate training effectiveness and provide feedback for continuous improvement.
Work closely with product and sales teams to ensure accurate knowledge transfer.
Stay updated with new products, technologies, and industry trends to maintain high-quality training content.
Requirements:
Proven experience as a trainer or instructor, preferably in the energy or technology sector.
Excellent communication, presentation, and facilitation skills.
Strong organizational and planning abilities.
Ability to simplify complex technical information for diverse audiences.
Familiarity with training software and e-learning tools is an advantage.