Customer Support Specialist (Arabic-speaking)
The Customer Support Specialist (Arabic-speaking) role focuses on delivering high-quality support to Arabic-speaking customers in a fully remote environment. The position involves acting as a key point of contact, responding to customer inquiries, resolving issues, and ensuring a smooth and professional customer experience. Responsibilities include handling communications via email, chat, or phone in Arabic (and English when required), providing accurate product and service information, and maintaining a customer-first mindset to build trust and long-term relationships.
Records and Documentation Specialist
This role is responsible for managing, organizing, and maintaining accurate documentation across EU and MENA operations. It requires a strong focus on structure, accuracy, and compliance. Key responsibilities include maintaining digital records, organizing documentation systems, ensuring proper labeling and categorization of files, reviewing records for accuracy and completeness, and applying standardized naming conventions. The role also involves tracking document versions, updates, and ensuring that all records remain audit-ready and easily accessible.
Key Responsibilities (Support Role)
Respond to customer inquiries via email, chat, or phone in Arabic and English where required. Provide accurate product and service information. Maintain clear communication and ensure timely resolution of customer issues. Support documentation accuracy, consistency, and structured information flow across systems. Ensure professional handling of all customer interactions in a fast-paced digital environment.
Requirements
Strong Arabic communication skills with basic English proficiency. Excellent attention to detail and organizational abilities. Ability to work in structured systems and follow documentation standards. Strong customer-first mindset for support roles. Ability to manage digital records with accuracy and consistency. Experience in customer support or administrative/document control roles is a plus.